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+--- Thread: How to collect useful logs before opening a support thread? (/showthread.php?tid=54)
How to collect useful logs before opening a support thread? - Evanildo - 04-25-2026
Before posting a troubleshooting request, what logs and diagnostics should we include to speed up support?
I want to follow best practices and provide enough technical detail from the start.
RE: How to collect useful logs before opening a support thread? - PR1000 - 04-25-2026
Great question. Please include:
- board model and architecture
- OS version and app version
- exact error message
- relevant logs around failure time
- steps to reproduce
This usually cuts resolution time significantly.